Privacy Policy

Effective Date: [Insert Date]

[Astha Sewa Sansthan] (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit and use our website [Astha (asthasevasansthan.org)] (“Website”) or interact with us in any other way.

By accessing and using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website.

1. Information We Collect: We may collect various types of information from and about users of our Website, including:

1.1 Personal Information: We may collect personal information that you provide directly to us, such as your name, email address, phone number, mailing address, and any other information you voluntarily submit when you interact with our Website, subscribe to our newsletters, register for events, make donations, or participate in surveys.

1.2 Non-Personal Information: We may collect non-personal information about your visit to our Website, such as your IP address, browser type, operating system, referring website, and the pages you accessed on our Website.

2. Use of Information: We may use the information we collect from you for the following purposes:

2.1 To provide you with the services and information you request from us. 2.2 To communicate with you, respond to your inquiries, and send you updates about our activities, events, and fundraising efforts. 2.3 To process your donations and keep records for accounting purposes. 2.4 To improve and optimize our Website’s content and functionality. 2.5 To analyze user trends and preferences and track user interactions with our Website. 2.6 To comply with applicable laws, regulations, and legal processes.

3. Disclosure of Information: We may disclose your information to the following third parties for the purposes outlined above:

3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, managing events, processing donations, and other essential activities. 3.2 Legal Obligations: We may disclose your information in response to a subpoena, court order, or other legal process, or to protect our rights, privacy, safety, or property, or that of others. 3.3 Consent: We may disclose your information to third parties if you have given us explicit consent to do so.

4. Data Security: We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. However, please be aware that no data transmission over the Internet or storage system is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Third-Party Links: Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

6. Children’s Privacy: Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you believe we may have inadvertently collected information from a child under 13, please contact us at [asthapauri.uk@gmail.com], and we will promptly delete the information.

7. Changes to the Privacy Policy: We reserve the right to update and modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised version on our Website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Information: If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [asthapauri.uk@gmail.com].

9. Refunds and Cancellations

   We take the utmost care to process donations as per the instructions given by our donors, online and offline. However, in case of an unlikely event of an erroneous donation, we will respond to the donor within 7 working days of receiving a valid request for refund from the donor.

   The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction. The donor will have to send us a written request for a refund within 2 days of making the donation along with-

   • Proof of the deduction of the donation amount.
   • In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to us at our office address.
   • If the tax exemption certificate is already issued, then we are sorry but we will not be able to refund the donation. However, in case of a valid refund request due to any error on our part, we will refund the donation and bear the costs of the same.

   If the donor doesn’t write within two days, then refund is not possible.

By using our Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website.